Client Experience

Are You a Secret Agent?

We all know the best types of clients, those that come from your sphere and your network. Agents who run a sphere and network based business benefit from having the highest income earned per hour worked, and isn’t that the…

Are You an Agent by Accident or on Purpose?

Where did your last few clients come from? Did you wait for the phone to ring or were you proactively engaging with your sphere? Unfortunately, most will reply that they’re hoping their past client remembers them and that their phone will…

How to Negotiate More Than Just Price

We’re becoming a highly digitized industry, meaning there is little communication taking place between agents. I’m certain you’ve had listings where you received a surprise offer in your inbox because the buyer’s agent never called you. This agent missed an opportunity to negotiate. Today I’ll…

Are You a Rockstar Agent? Don’t Be.

Your marketing approach shouldn’t be about you because egos do not equal client satisfaction. It doesn’t matter how many houses you sell, it matters whether the client gets what they need on their sale. Instead, focus on how you exceed client expectations…

What Is Your Best Marketing Spend?

It’s easy to spend money in real estate. During the time you watch this video you’ll probably receive at least one phone call or email offering you a great deal on the latest real estate marketing strategy…but what is truly…

Do You Have a Proven System for Generating Business?

It’s the time of year when you’re looking for some more business. So what do you do? Do you wait for the phone to ring? Or do you have a system that’s already in place so you know that you’ve…

How to Thrive in Sales Without Ever Selling

We all know the unfortunate truth, nobody likes a salesperson. Or, at least not the stereotype of a salesperson. Most salespeople get grouped together in this bad reputation sales club. You know, car sales, insurance agents, real estate agents. But…

What Materials Should You Have for a Buyer Presentation?

The buyer presentation, or better yet, the buyer conversation, is a crucial but often overlooked part of a successful real estate business. When meeting with clients the materials and how you present are a very important part of the process. In…

How Would You Rate Your Business?

I'll show you how to rate your business and find the gaps in the path between where you are currently and the success that is very possible. In this short video, I challenge you